Our purpose is to help your operational staff and managers in their day-to-day work to add extra value to your installation & maintenance services.
Services that we cover: work management, planning, tour optimization, logistics, offers & contract follow-up, off line & real-time reporting, analytics & KPI management, margin follow-up, project management…
… take what you need from our ERP solution, and plug it in with your existing tools to avoid double tasking.
Discover our best-in-class field service management software for your technicians & planners, wherever they are located, worldwide.
Our purpose is to help your operational staff and managers in their day-to-day work to add extra value to your installation & maintenance services.
Services that we cover: work management, planning, tour optimization, logistics, offers & contract follow-up, off line & real-time reporting, analytics & KPI management, margin follow-up, project management…
… take what you need from our ERP solution, and plug it in with your existing tools to avoid double tasking.
Secure, evolving
The best pricing in the market
Compliant with data security and GDPR policies
Your data is hosted and stored in data centers in France for French clients and continental Europe for rest of Europe. Compliant with European data protection regulations. For non-European clients, adhoc cloud DCs are provided.
Adapting to client environment & needs
Our roadmap evolves according to the needs and uses of our users, and to their constraints, via smart APIs.
The best pricing in the market
You only pay monthly licence for back office users and administrators, it is 100% free for your technicians (whether they are your employees or contractors / freelancers).
Compliant with data security and GDPR policies
Adapting to client environment & needs
Our roadmap evolves according to the needs and uses of our users, and to their constraints, via smart APIs.
Features
A few features in one click
Asset and equipment
EDI, Automation, API
The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.
Subcontracting
Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)
Planning and operations
Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.
Monitor parts shipped, check the return of expected parts
Planning
Program & update your on-site assistance in an automated or manual way, according to customer contractual deadlines (SLAs) & penalties, up to the appointment level (according to workload, required skills, required tools & geography…)
Mobility
Quote, Invoice, HR management
Reporting, Dashboard and analytics
Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.
Features
A few features in one click
Asset and equipment
EDI, Automation, API
The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.
Subcontracting
Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)
Planning and operations
Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.
Monitor parts shipped, check the return of expected parts.
Planning
Mobility
Quote, Invoice, HR management
Reporting, Dashboard and analytics
Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.
FEATURES
Control the activity of your technicians easily
Quickly manage your workloads and absence (sickness, holidays). Prepare in the evening the next day’s deployments or your curative/preventive on-site works in one click, update technicians’ planning automatically. SOOdispatch makes your daily life less stressful, and helps you win time while improve customer satisfaction.
Help your technician follow their work task by task on their smartphone (IOS or android).
Adopt SOOdispatch for your planning
FEATURES
Control the activity of your technicians easily
Quickly manage your workloads and absence (sickness, holidays). Prepare in the evening the next day’s deployments or your curative/preventive on-site works in one click, update technicians’ planning automatically. SOOdispatch makes your daily life less stressful, and helps you win time while improve customer satisfaction.
Help your technician follow their work task by task on their smartphone (IOS or android).
Adopt SOOdispatch for your planning
FEATURES
Follow your operations in real time
A single screen to follow your planning, the progress of your services during the day and the closure of your on-site works. SOOdispatch eases the management of your daily tasks, whether you are a technician, a planner, a team leader, a manager.
Adopt SOOdispatch for your daily tasks
FEATURES
Follow your operations in real time
A single screen to follow your planning, the progress of your services during the day and the closure of your on-site works. SooDispatch eases the management of your daily tasks, whether you are a technician, a planner, a team leader, a manager.
Adopt SOOdispatch for your daily tasks
FEATURES
Analyse your internal client reports and overall / detailed profitability.
- Analyse your internal client reports and overall / detailed profitability.
- Create your Client service dashboard, customized by client, contract, service type, geography.
- Adapt the report questionnaires to be filled in on the ground, by client.
- Give your customers a clear summary document with the customer’s digital signature.
- Assess travel time and mileage when preparing your routes.
- Integrate skills management and tools/parts required to carry out the service on site.
- Transmit technical documentation to field workers via the workflow.
- Export your customer performance reports by a click (KPI, SLA, etc.)
- Track time overruns, customer and subcontractor invoicing, simply.
Adopt SOOdispatch for your budget monitoring
FEATURES
Analyse your internal client reports and overall / detailed profitability.
- Analyse your internal client reports and overall / detailed profitability.
- Create your Client service dashboard, customized by client, contract, service type, geography.
- Adapt the report questionnaires to be filled in on the ground, by client.
- Give your customers a clear summary document with the customer’s digital signature.
- Assess travel time and mileage when preparing your routes.
- Integrate skills management and tools/parts required to carry out the service on site.
- Transmit technical documentation to field workers via the workflow.
- Export your customer performance reports by a click (KPI, SLA, etc.)
- Track time overruns, customer and subcontractor invoicing, simply.
Adopt SOOdispatch for your budget monitoring
Clients
They trust us
Clients
They trust us
Field Service Management
Assist operators and managers in daily monitoring to create added value in service delivery
Specialized in service, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) software range.
Field Service Management
Assist operators and managers in daily monitoring to create added value in service delivery
Specialized in service, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) software range.
Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload.
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.
Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload.
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.
