Discover our best-in-class field service management software for your technicians & planners, wherever they are located, worldwide.
 

Our purpose is to help your operational staff and managers in their day-to-day work to add extra value to your installation & maintenance services.

Services that we cover: work management, planning, tour optimization, logistics, offers & contract follow-up, off line & real-time reporting, analytics & KPI management, margin follow-up, project management…

… take what you need from our ERP solution, and plug it in with your existing tools to avoid double tasking.

Discover our best-in-class field service management software for your technicians & planners, wherever they are located, worldwide.

Our purpose is to help your operational staff and managers in their day-to-day work to add extra value to your installation & maintenance services.

Services that we cover: work management, planning, tour optimization, logistics, offers & contract follow-up, off line & real-time reporting, analytics & KPI management, margin follow-up, project management…

… take what you need from our ERP solution, and plug it in with your existing tools to avoid double tasking.

Choose us

Secure, evolving

The best pricing in the market

You only pay monthly licence for back office users and administrators, it is 100% free for your technicians (whether they are your employees or contractors / freelancers).

Compliant with data security and GDPR policies

Your data is hosted and stored in data centers in France for French clients and continental Europe for rest of Europe. Compliant with European data protection regulations. For non-European clients, adhoc cloud DCs are provided.

Adapting to client environment & needs

Our roadmap evolves according to the needs and uses of our users, and to their constraints, via smart APIs.

The best pricing in the market

You only pay monthly licence for back office users and administrators, it is 100% free for your technicians (whether they are your employees or contractors / freelancers).

Compliant with data security and GDPR policies

Your data is hosted and stored in data centers in France for French clients and continental Europe for rest of Europe. Compliant with European data protection regulations. For non-European clients, adhoc cloud DCs are provided.

Adapting to client environment & needs

Our roadmap evolves according to the needs and uses of our users, and to their constraints, via smart APIs.

Features

A few features in one click

Asset and equipment

Monitor your customer assets, trace serial numbers, manage inventory, manage preventive & curative visits.

EDI, Automation, API

The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.

Subcontracting

Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)

Planning and operations

Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.

Monitor parts shipped, check the return of expected parts

Planning

Program & update your on-site assistance in an automated or manual way, according to customer contractual deadlines (SLAs) & penalties, up to the appointment level (according to workload, required skills, required tools & geography…)

Mobility

Track time and distance in the field, Calculate time spent and distance travelled per worker and per day: from the technician’s point of departure to the first on-site assistance, time on-site for each work, distance travelled and time between on-site works, time and distance travelled between the last on-site work and the technician’s return to the point of departure.

Quote, Invoice, HR management

The pre-invoicing calculation engine, which manages purchasing costs & margin levels (eg. spare parts, eg. subcontracted technician costs), can be fully configured to adapt each cost to margin requirements.

Reporting, Dashboard and analytics

Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.

Features

A few features in one click

Asset and equipment

Monitor your customer assets, trace serial numbers, manage inventory, manage preventive & curative visits.

EDI, Automation, API

The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.

Subcontracting

Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)

Planning and operations

Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.

Monitor parts shipped, check the return of expected parts.

Planning

Program & update your on-site assistance in an automated or manual way, according to customer contractual deadlines (SLAs) & penalties, up to the appointment level (according to workload, required skills, required tools & geography…)

Mobility

Track time and distance in the field, Calculate time spent and distance travelled per worker and per day: from the technician’s point of departure to the first on-site assistance, time on-site for each work, distance travelled and time between on-site works, time and distance travelled between the last on-site work and the technician’s return to the point of departure.

Quote, Invoice, HR management

The pre-invoicing calculation engine, which manages purchasing costs & margin levels (eg. spare parts, eg. subcontracted technician costs), can be fully configured to adapt each cost to margin requirements.

Reporting, Dashboard and analytics

Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.

FEATURES

Control the activity of your technicians easily

Quickly manage your workloads and absence (sickness, holidays). Prepare in the evening the next day’s deployments or your curative/preventive on-site works in one click, update technicians’ planning automatically. SOOdispatch makes your daily life less stressful, and helps you win time while improve customer satisfaction.
Help your technician follow their work task by task on their smartphone (IOS or android).
 Adopt SOOdispatch for your planning

FEATURES

Control the activity of your technicians easily

Quickly manage your workloads and absence (sickness, holidays). Prepare in the evening the next day’s deployments or your curative/preventive on-site works in one click, update technicians’ planning automatically. SOOdispatch makes your daily life less stressful, and helps you win time while improve customer satisfaction.
Help your technician follow their work task by task on their smartphone (IOS or android).
 Adopt SOOdispatch for your planning

FEATURES

Follow your operations in real time

A single screen to follow your planning, the progress of your services during the day and the closure of your on-site works. SOOdispatch eases the management of your daily tasks, whether you are a technician, a planner, a team leader, a manager.
 Adopt SOOdispatch for your daily tasks

FEATURES

Follow your operations in real time

A single screen to follow your planning, the progress of your services during the day and the closure of your on-site works. SooDispatch eases the management of your daily tasks, whether you are a technician, a planner, a team leader, a manager.
 Adopt SOOdispatch for your daily tasks

FEATURES

Analyse your internal client reports and overall / detailed profitability.

  • Analyse your internal client reports and overall / detailed profitability.
  • Create your Client service dashboard, customized by client, contract, service type, geography.
  • Adapt the report questionnaires to be filled in on the ground, by client.
  • Give your customers a clear summary document with the customer’s digital signature.
  • Assess travel time and mileage when preparing your routes.
  • Integrate skills management and tools/parts required to carry out the service on site.
  • Transmit technical documentation to field workers via the workflow.
  • Export your customer performance reports by a click (KPI, SLA, etc.)
  • Track time overruns, customer and subcontractor invoicing, simply.

 Adopt SOOdispatch for your budget monitoring

FEATURES

Analyse your internal client reports and overall / detailed profitability.

  • Analyse your internal client reports and overall / detailed profitability.
  • Create your Client service dashboard, customized by client, contract, service type, geography.
  • Adapt the report questionnaires to be filled in on the ground, by client.
  • Give your customers a clear summary document with the customer’s digital signature.
  • Assess travel time and mileage when preparing your routes.
  • Integrate skills management and tools/parts required to carry out the service on site.
  • Transmit technical documentation to field workers via the workflow.
  • Export your customer performance reports by a click (KPI, SLA, etc.)
  • Track time overruns, customer and subcontractor invoicing, simply.

 Adopt SOOdispatch for your budget monitoring

Clients

They trust us

Clients

They trust us

Field Service Management

Assist operators and managers in daily monitoring to create added value in service delivery

Specialized in service, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) software range.

Field Service Management

Assist operators and managers in daily monitoring to create added value in service delivery

Specialized in service, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) software range.

Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload.

SOOdispatch is a FSM (field Service Management) Cloud software dedicated service providers.
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.

Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload.

SOOdispatch is a FSM (field Service Management) Cloud software dedicated service providers.
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.