Features
SooDispatch is an ERP that covers all features
required to manage Field Service properly.
Features
SooDispatch is an ERP that covers all features
required to manage Field Service properly.
Offers
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-
- Lead management
- Project evolution
- Sales follow-up
- Objective settings
- Quote building
- *Optional module
-
Scheduling
-
-
- Technician follow-up
- Skills mapping
- Tools mapping
- Management of availabilities disponibles
- Routes optimization
- Planning by available spot
- Optimised planning
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Project management Project cost tracking
- Purchase Orders
- One-off events & milestones
- Workload gantt chart
- * Optional module
Mobility / onsite work reporting
- Live work order tracking
- Branded onsite work report (internal / external – per client, per contract)
- Onsite relevancy tracking vs contractor’s request
Logistics & purchasing
- Purchase orders
- Pack/item management
- Stock management (centralized/on-board
Admin./pre-invoicing/billing
- Pre-invoicing tracking
- Data transfer to billing
- Contract invoice follow-up
- Purchasing & margin check
Maintenance contracts
- Preventive / curative
- Renewals
Reportings
- Predefined / programmed
- Personalized (look & feel)
- Customized dashboard for steering committees
- KPI & SLA tracking
- QoS tracking
- First pass repair rate
features
200+ features to manage and make your activity more profitable
SOOdispatch is a field service management software dedicated to maintenance providers.
It manages all the maintenance operations from the request to the invoice, including planning, field activity follow-up and the management of spare parts related to the on-site works.
Operational staff have an immediate and synthetic view of the day’s status, managers have an economic view of the activity and sales staff have a transversal view of the activity allowing them to prepare pricing and customer follow-up meetings. A customer extranet opens your activity dedicated to every customer. The monitoring of on-site works on PDA (IOS & Android smartphones & tablets) enables real-time follow-up of field activity.
OPERATIONS FOLLOW-UP
CREATION OF THE REQUEST
- Manual input
- Integration of Excel file
- Data entry from the customer extranet
- EDI
OPERATIONS FOLLOW-UP
PLANNING / SCHEDULING
- Automated according to customer contractual deadlines (SLA) or Manual by appointment
- According to the load
- According to the required skills
- According to geographical areas
OPERATIONS FOLLOW-UP
COCKPIT
- Monitoring of participants’ workloads
- Monitoring of customer deadlines
- Follow-up of the return of on-site reports
- Follow-up of shipped spare parts
- Follow-up of expected parts returns
- Follow-up of time on site and between sites
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
CUSTOMER PRE-INVOICING
- Powerful calculation engine for pre-invoicing, by fixed price, by time on site, by estimate, by operating sector, by market code…
- Management of complex tariffs: Specific rate for a customer account, a specific market code, a specific geographical sector.
- Management of simultaneous services (specific rate for an intervention on the same site, on the same day by the same person…
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
CUSTOMER REPORTING
- Customized customer reporting
- Edition of SLA and KPI reports by client
- Dashboards for steering and monitoring committees
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
SUMMARY ANALYTICS
- Summary report of average time spent by client and by service
- Financial statements by client, margin reports
COMMUNICATION / EDM / API
EDM (Electronic Document Management)
- Technician
- Customer
- Order
- Contract
COMMUNICATION / EDM / API
EDI / API
Powerful and fully customizable inbound and outbound EDI engine.
COMMUNICATION / EDM / API
EMAIL / SMS ENGINE
An email and SMS engine, fully configurable, is delivered as standard. It allows you to automate the sending of emails and SMS at each status change of an order.
PORTALS
FULL WEB CLIENT PORTAL
- Real-time monitoring of on-site works
- A follow-up in project mode on a map
- Creation of on-site orders
PORTALS
TECHNICIAN’S PORTAL
- Management of on-sites
- Reporting of arrivals on site
- Feedback of on-site work end
- Uploading of attachments (photos, reports, etc. …)
- Management of spare parts
ADD-ONS
FULL WEB CRM MODULE
Centralized management of accounts and contacts, opportunities, sales tasks…
- Management of leads
- Creation, planning of audit request before quotation
- Creation of advanced quotes
- Integration of leads by API, Email
ADD-ONS
PROJECT MANAGEMENT MODULE
- Project costing
- Gantt view of a deployment
- Progress report
- Extra generic project loads
- Result report on quoted projects
SPECIFIC
Are you looking for a specific feature? Or just don’t feel like searching but want to discover the back-office in demo?
Then contact us !
Features
200+ features to manage and make your activity more profitable
SOOdispatch is a field service management software dedicated to maintenance providers.
It manages all the maintenance operations from the request to the invoice, including planning, field activity follow-up and the management of spare parts related to the on-site works.
Operational staff have an immediate and synthetic view of the day’s status, managers have an economic view of the activity and sales staff have a transversal view of the activity allowing them to prepare pricing and customer follow-up meetings. A customer extranet opens your activity dedicated to every customer. The monitoring of on-site works on PDA (IOS & Android smartphones & tablets) enables real-time follow-up of field activity.
OPERATIONS FOLLOW-UP
CREATION OF THE REQUEST
- Manual input
- Integration of Excel file
- Data entry from the customer extranet
- EDI
OPERATIONS FOLLOW-UP
PLANNING / SCHEDULING
- Automated according to customer contractual deadlines (SLA) or Manual by appointment
- According to the load
- According to the required skills
- According to geographical areas
OPERATIONS FOLLOW-UP
COCKPIT
- Monitoring of participants’ workloads
- Monitoring of customer deadlines
- Follow-up of the return of on-site reports
- Follow-up of shipped spare parts
- Follow-up of expected parts returns
- Follow-up of time on site and between sites
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
CUSTOMER PRE-INVOICING
- Powerful calculation engine for pre-invoicing, by fixed price, by time on site, by estimate, by operating sector, by market code…
- Management of complex tariffs: Specific rate for a customer account, a specific market code, a specific geographical sector.
- Management of simultaneous services (specific rate for an intervention on the same site, on the same day by the same person…
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
CUSTOMER REPORTING
- Customized customer reporting
- Edition of SLA and KPI reports by client
- Dashboards for steering and monitoring committees
ADMINISTRATIVE / FINANCIAL FOLLOW-UP
SUMMARY ANALYTICS
- Summary report of average time spent by client and by service
- Financial statements by client, margin reports
COMMUNICATION / EDM / API
EDM (Electronic Document Management)
- Technician
- Customer
- Order
- Contract
COMMUNICATION / EDM / API
EDI / API
Powerful and fully customizable inbound and outbound EDI engine.
COMMUNICATION / EDM / API
EMAIL / SMS ENGINE
An email and SMS engine, fully configurable, is delivered as standard. It allows you to automate the sending of emails and SMS at each status change of an order.
PORTALS
FULL WEB CLIENT PORTAL
- Real-time monitoring of on-site works
- A follow-up in project mode on a map
- Creation of on-site orders
PORTALS
TECHNICIAN’S PORTAL
- Management of on-sites
- Reporting of arrivals on site
- Feedback of on-site work end
- Uploading of attachments (photos, reports, etc. …)
- Management of spare parts
ADD-ONS
FULL WEB CRM MODULE
Centralized management of accounts and contacts, opportunities, sales tasks…
- Management of leads
- Creation, planning of audit request before quotation
- Creation of advanced quotes
- Integration of leads by API, Email
ADD-ONS
PROJECT MANAGEMENT MODULE
- Project costing
- Gantt view of a deployment
- Progress report
- Extra generic project loads
- Result report on quoted projects
SPECIFIC
Are you looking for a specific feature? Or just don’t feel like searching but want to discover the back-office in demo?
Then contact us !
Clients
They trust us
Field Service Management
Assist your operational staff and planners in the daily follow-up to add extra value to the services provided.
As a specialist in service ordering, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) range of software.
Field Service Management
Assist your operational staff and planners in the daily follow-up to add extra value to the services provided.
As a specialist in service ordering, maintenance and supply chain, IEL Services is the publisher of the SOO (Software Order Organization) range of software.
Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.
Save time, increase profitability & client satisfaction while simplifying your technicians‘ daily work and your planner’s workload
SOOdispatch is a FSM (field Service Management) Cloud software dedicated to service providers.
We help you manage all installation & maintenance operations, from the creation of the request, quoting to invoicing, including planning, field follow-up and the management of spare parts linked to on-site works.
