Choose the right SOOdispatch software that fits your business
SOOdispatch is a SaaS solution available by monthly / annual subscription fee.
Licences are free of charge for all technicians (whether employees or freelancers).
Example: 10 planners to manage 100 technicians require 10 licences only AND NOT 100 licences.
Back-office licence up to 10 technicians
SELFSERVE- Annual Upfront Payment discount -20% – Complete BackOffice Web App – Mobile app IOS & Android – Communication to contractors / Clients – Data tools – IS integration – 15 GB hosting
Features included
Web planning with real-time activity monitoring
Customer/site/equipment database
Contracts Database
SLA management (GTI / GTR per customer / contract / equipment)
Skills management of field resources
Management of field resource tools
Organization of data by “Agencies”
Organization of data by Business Unit (Activity)
Document management attached to the Client, Contract, File
Planning of grouped interventions (several services for a worker in 1 click)
Mobile app
Availability of the application in “offline” mode
Personalization of intervention reports
Photos in the reports
Entering activities (working time, journey, break)
Planning of interventions from the mobile terminal
Inventory management
Tracking parcel deliveries and collection point (addition in tours)
Free mobile application: 10
Communication with clients
Word and PDF report generator
Outgoing EDI email module configurable by customer account, contract
Data Tools
Cockpit: real-time activity indicators
IS integration
Incoming email connectors (Mail body, PDF)
Standard EDI SooDispatc to Soodispatch (Principal, Subcontractor)
Hosting
Data storage 15 GB
24/7 supervision
Ticketing system support
Back-office licence up to 50 technicians
STANDARD- Annual Upfront Payment discount -20% – Complete BackOffice Web App – Mobile app IOS & Android – Communication to contractors / Clients – Data tools – IS integration – 50 GB hosting
Features included
BackOffice WEB application
Web planning with real-time activity monitoring
Customer/site/equipment database
Contracts Database
SLA management (GTI / GTR per customer / contract / equipment)
Skills management of field resources
Management of field resource tools
Organization of data by “Agencies”
Organization of data by Business Unit (Activity)
Document management attached to the Client, Contract, File
Planning of grouped interventions (several services for a worker in 1 click)
Logistics
Management of central, virtual, on-board, off-site stocks
Inventory management
Stock transfers
Project management – Option + €29 excluding tax/user
Project costing
Gantt view for monitoring a deployment
Project Progress Report
Adding generic project loads
Results report on costed projects
CRM – Option + €29 excluding tax/user
Lead management
Creation/Planning of audit request before quote
Advanced quote creation
Lead integration via API, Email
Service tracking customer portal
Benefits tracking portal
Creation of service
Inventory tracking
Project monitoring
Mobile application
Availability of the application in “offline” mode
Personalization of intervention reports
Photos in the reports
Entering activities (working time, journey, break)
Planning of interventions from the mobile terminal
Inventory management
Tracking parcel deliveries and collection point (addition in tours)
Free mobile application: 50
Communication to clients
Word and PDF report generator
Real-time information for customers by email and SMS (excluding cost of sending SMS)
Outgoing EDI email module configurable by customer account, contract
Data Tools
Cockpit: real-time activity indicators
“Analytics” module: monitoring of “business” indicators
IS integration
Standard connectors
Incoming email connectors (Mail body, PDF)
Data exchange via Web Services
Standard EDI SooDispatch to Soodispatch (Principal, Subcontractor)
Accommodation
Data storage 50 GB
24/7 supervision
Customer support
Customer success manager
Account Manager
Ticketing system support
Phone support
Back-office licence with unlimited #technicians
CUSTOM- Annual Upfront Payment discount -20% – Complete BackOffice Web App – Mobile app IOS & Android – Communication to contractors / Clients – Data tools – IS integration – 100 GB hosting
Features included
Web planning with real-time activity monitoring
Map planning module
Customer/site/equipment database
Contracts Database
SLA management (GTI / GTR per customer / contract / equipment)
Skills management of field resources
Management of field resource tools
Organization of data by “Agencies”
Organization of data by Business Unit (Activity)
Document management attached to the Client, Contract, File
Planning of grouped interventions (several services for a worker in 1 click)
Logistics
Management of central, virtual, on-board, off-site stocks
Inventory management
Stock transfers
Valuation of stocks to date
KPI Management of inventory discrepancies (in percentage)
Management of repair returns
Project management – Option + €29 excluding tax/user
Project costing
Gantt view for monitoring a deployment
Project Progress Report
Adding generic project loads
Results report on costed projects
CRM – Option + €29 excluding tax/user
Lead management
Creation/Planning of audit request before quote
Advanced quote creation
Lead integration via API, Email
Service tracking customer portal
Benefits tracking portal
Creation of service
Inventory tracking
Project monitoring
Resource planning reservations
Mobile application
Availability of the application in “offline” mode
Personalization of intervention reports
Photos in the reports
Entering activities (working time, journey, break)
Planning of interventions from the mobile terminal
Inventory management
Tracking parcel deliveries and collection point (addition in tours)
Free mobile application: up to 300. Beyond: upon quote.
Communication to clients
Word and PDF report generator
Real-time information for customers by email and SMS (excluding cost of sending SMS)
Outgoing EDI email module configurable by customer account, contract
Dalenys connection to SumUp® payment terminals
Data Tools
Cockpit: real-time activity indicators
“Analytics” module: monitoring of “business” indicators
‘Advanced Reporting’ module: Generation of automatic reports programmable by email
IS integration
Standard connectors
Incoming email connectors (Mail body, PDF)
Data exchange via Web Services
Standard EDI SooDispatch to Soodispatch (Principal, Subcontractor)
Accommodation
Data storage 100 GB
24/7 supervision
Customer support
Customer success manager
Account Manager
Ticketing system support
Phone support
You are an independent technician?
You are looking for a simple mobile solution to centralize and manage your contractors and on-sites?
Add-ons
Logistics, CRM & projects
3 extra modules are available from the ‘STANDARD’ pack offering.
SOOdispatch is available in SaaS (Software as a Service) by monthly or annual subscription
The solution is based on a virtualised environment on our infrastructure. You do not need any server or technical installation.
The technical platform is secure, redundant and environmentally friendly. It is based on the Tier 1 Data Center leaders in infrastructure hosting.
The guaranteed availability rate is 99.8% 24 hours a day, 7 days a week. Your data is backed up daily.
Add-ons
Logistics, CRM & projects
3 extra modules are available from the ‘STANDARD’ pack offering.
SOOdispatch is available in SaaS (Software as a Service) by monthly or annual subscription
The solution is based on a virtualised environment on our infrastructure. You do not need any server or technical installation.
The technical platform is secure, redundant and environmentally friendly. It is based on the Tier 1 Data Center leaders in infrastructure hosting.
The guaranteed availability rate is 99.8% 24 hours a day, 7 days a week. Your data is backed up daily.
Features
A few features in one click
Asset and equipment
EDI, Automation, API
The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.
Subcontracting
Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)
Planning and operations
Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.
Monitor parts shipped, check the return of expected parts
Planning
Program & update your on-site assistance in an automated or manual way, according to customer contractual deadlines (SLAs) & penalties, up to the appointment level (according to workload, required skills, required tools & geography…)
Mobility
Quote, Invoice, HR management
Reporting, Dashboard and analytics
Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.
Features
A few features in one click
Asset and equipment
EDI, Automation, API
The definition of incoming EDI scripts (eg. on-site work requests) enables the integration of all types of data (json, XML, formatted data, via email, ftp, webservices). Our powerful scripting engine assists you to integrate requests with complex formats.
Subcontracting
Our powerful calculation engine allows: pre-invoicing, estimated quoting, flat-rate or actual billing, real-time work monitoring.
Manage complex rates according to specific client/contractor rates, specific market codes, geographies. Management of simultaneous services (specific rate for several works on the same site, on the same day…)
Planning and operations
Monitor technicians’ workloads, customers’ specific deadlines & SLAs, work reports online / offline, Monitor on-site presence, travel time & costs.
Monitor parts shipped, check the return of expected parts.
Planning
Mobility
Quote, Invoice, HR management
Reporting, Dashboard and analytics
Choose you reporting level according to needs: monthly summary reports for your company, per client, average times per end-client or client’s contractor and per service, financial reports (margins at client level, per geography, per location, per technician, per work …), technical reports, customer satisfaction report. Use adhoc report for your daily, weekly, monthly, quarterly customer reviews. If you are a subcontractor using Soodispatch, provide the right reporting according to each end-client need. With your branding / the end-client branding.
Clients
They trust us
Clients
They trust us
Save time and increase profitability
SOOdispatch is a maintenance management software dedicated to service providers..
It manages all maintenance operations, from request creation to invoicing, including planning, field follow-up and spare parts management.
Save time and increase profitability
SOOdispatch is a maintenance management software dedicated to service providers..
It manages all maintenance operations, from request creation to invoicing, including planning, field follow-up and spare parts management.
